What is our Return Policy?

Unused and unopened products may be returned within 30 days of receipt for a full refund less the original shipping cost. Used, opened, and/or final sale items cannot be returned. Personalized orders are non-refundable once your order is placed. Framed art prints are final sale and cannot be returned.

If you wish to return an item that was gifted to you, please contact hello@littlebirdcreative.co.za

Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take up to ten business days to show on your account due to varying processing times between payment providers.

How do you return an item?

1. Make sure that your order qualifies.
Unused and unopened products may be returned within 30 days of receipt.

2. Return your order and packing slip.
For further details, please send us a mail at hello@littlebirdcreative.co.za. 

3. Await credit.
Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take up to ten business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact hello@littlebirdcreative.co.za.

 

Do we offer exchanges?

We do not offer exchanges at this time, but we will always try to be as accommodating as we can. Please feel free to contact hello@littlebirdcreative.co.za.

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